Careers
Product Training Manager
Toronto, ON, Canada .
full-time . April 28, 2021
Description
Description
Thentia is emerging as the leading North American provider of cloud based software for regulatory compliance and governance. Due to our continued rapid growth, we are seeking a Product Training Manager to join our Customer Success team! This exciting new role is at the heart of customer experience and onboarding success! If you are passionate about coaching customers to success and have experience as a Product Trainer for SaaS based solutions, we’d love to hear from you!
We are looking for a self-motivated, organized, and personable individual with positive energy to take on a this role in a fast-paced environment working with regulatory clients in Canada and the US.
Company
About Thentia
Thentia is a rapidly expanding compliance product company that is pushing technological boundaries and driving global innovation. We are a venture capital funded company and continue to expand our market within the US and Canada.
We operate with a vision to build a range of enterprise products and services in multiple regulatory industries, including finance and banking, corporate governance, healthcare, and law enforcement.
We care about our clients. We genuinely want to help them with their work and collaborate on solving problems aimed at making our clients a more effective regulator.
Thentia provides employees with a flexible working environment, professional development opportunities, family medical coverage and a flexible paid-time-off plan which includes vacation, personal, and sick leave. We aim to keep our employees happy and healthy.
We are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Position Overview
You will play an integral role within our team by providing education and training to our clients during initial implementation and beyond.
In this role you will assist with the planning and development of new training materials based on skill gap analysis as well as developing and delivering training programs that meet client needs.
This is a highly customer-focused role, where having the motivation and high-energy to ensure our customers understand how to use our products and how to implement them effectively will be key to your success.
Having a thorough understanding of and experience in regulatory environments (specifically professional regulation) is very helpful for success in this role. Understanding licensing processes and procedures is extremely beneficial to this role.
Primary Responsibilities
· Gain an in-depth understanding of Thentia’s products and processes and how they are specifically designed to assist clients in the regulatory environment
· Build and lead a team to design and deliver comprehensive training solutions and modules for internal staff and clients – including one-on-one, group and recorded sessions.
· Identify the training needs of users and design effective training materials and techniques for individuals with different levels of computer literacy, with an aim to improving self-service learning.
· Organize and deliver training sessions targeting audiences ranging from new users to advanced workshops delivered virtually and/or in person.
· Stay current on tools, technology, and training methodologies.
· Develop close relationships with the Customer Onboarding and Product Management teams to continually improve training based on departmental feedback.
· Develop objective criteria to evaluate the effectiveness of training programs
Required Skills
- Minimum 5-years experience as a trainer/implementation specialist or equivalent experience delivering professional training for enterprise software solutions.
- Baccalaureate degree
- Education and training mindset, with exceptional customer care and clear communication
· Excellent presentation skills both in person and in virtual formats
· Excellent written skills for developing written training materials
· Technical adeptness with using virtual conferencing platforms, such as Microsoft Teams
· Able to work independently, confidently and with a positive attitude
· Empathy for customer pain points and translate into powerful and meaningful training sessions
· Ability to apply adult learning principles to the delivery of training programs
· A good-humoured team player, the ideal candidate will take pride in their work and be able to thrive in a fast-paced environment.
Assets
- Familiarity with the regulatory environment and regulatory concepts
- Certifications in adult education and/or training and facilitation
- Familiarity with Office 365 suite
- Familiarity with tools such as Lucidchart or other diagraming applications